Become a Friendlier person
1.Don’t criticize, condemn or complain.
2.Give honest, sincere appreciation.
3.Arouse in the other person an eager want.
4.Become genuinely interested in other people.
6.Remember that a person’s name is to that person the sweetest and most important sound in any language.
7.Be a good listener.Encourage others to talk about themselves.
8.Talk in terms of other persons interests.
9.Make the other person feel important and do it sincerely.
Win people to your way of thinking.
10.The only way to get best if an argument is to avoid it.
11.Show respect for other person’s opinion.Never say “you are wrong”.
12.If you are wrong, admit it quickly and emphatically.
13. Begin it in a friendly way.
14. Get other person saying, “yes,yes” immediately.
15.Let the other person do great deal of talking
16.Let the other person feel that the idea is his or hers.
17.Try honestly to see things from other persons point of view.
18.Be sympathetic with other persons ideas and desires.
19.Appeal to the nobler motives.
20.Dramatize your ideas.
21.Throw down a challenge.
Be a Leader
22.Begin with praise and honest appreciation.
23.Call attention to people’s mistakes indirectly.
24.Talk about your own mistakes before criticizing the other person.
26. Let the other person save face.
27.Praise the slightest improvement and praise every improvement.Be “hearty in your approbation and lavish in your praise”
28.Give the other person a fine reputation to live upto.
29.Use encouragement.Make the fault seem easy to correct.
30.Make the other person happy about doing the thing you suggest.